How we use your details

When you send a booking request

Your name, your phone number and, if you add it, your e-mail; the event address, the building numbers and, if you share it, a map pin; the date, the shows and the number of children. We need them to calculate the price, hold the date and contact you.

Party details on your booking page

Optional: the child’s name and birth date, siblings, allergies, theme, notes, the person who meets the crew and gate-pass details. They help the performers prepare. You can leave them empty.

Your photo choice

On your booking page you choose how photos may be used, or that none are taken. That choice is stored with the booking.

Quote and event requests

Organisation name, contact name, phone, e-mail and the event details you type. We use them to reply and to prepare a quote.

Booking history

Your bookings, the payments recorded against them and any change or cancellation requests. They keep your booking page, your balance and any refund correct.

Stored in your browser

A note that the curtain has already played during this visit, your shortlist on the productions page and, if you arrived through one of our campaign links, the campaign name for 30 days. None of these hold your name or number.

Visitor statistics

No visitor statistics or advertising measurement tools are switched on at the moment.

• The people who run your event: our staff and the performers assigned to it see what they need for the day, such as the time, the address, the party details and the on-site contact.

• An unfinished booking form is saved for 48 hours so that you can come back to it. After that its link no longer opens it.
• Booking records are kept for accounting. If you ask us to delete your details, we remove your name, phone, e-mail, address, notes and your children’s details, and keep only the anonymous booking record.

Use one of the routes on the contact page and give your booking reference (BW-…) and the phone number you booked with, so that we can find the booking.